Time savings, reliable information, and customer service are the #1 reasons I chose TTR.

-Senior Associate

Customer Reviews
1,506 reviews



4.7 out of 5 stars




5 stars
 
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Top Review

Customer Service

Content

Overall


Industry:
Technology
Title:
Senior Manager
Purchase Reason:
Saves Time

I can think of only one word to describe TTR, and that is "lifesaver." Our company was going through a state audit and received a preliminary audit assessment which was unrealistic. There was a large volume of the same item which the auditor was treating as taxable and we believed the item to be tax exempt. I immediately went to the TTR website to research the item. Within minutes I was able to locate information on the item which helped support my case.Since this item was part of an area that may be interpreted differently, I wanted to make sure I had a clear understanding before I responded to the auditor. I sent an email to the TTR Research team asking if the item was taxable or not. The next day I received an email response that not only verified our position, but included a reference list of documents from that state, which supported our position.After receiving this information we disputed the preliminary assessment on the audit. We just received a final assessment from the auditor and all these items had been removed. Because of the ability to quickly and effortlessly research items in TTR, and the quick and detailed response from the TTR research team, our company saved over $35,000.00 on this audit.At the beginning of my story I equated TTR with the word "lifesaver", because that is what you are to our company. When you have a research tool that is the industry leader in effortless research, and a research team that quickly responds to questions, thereby enabling your company to receive substantial savings on an audit - "lifesaver." is the only word that will work!

Customer Service

Content

Overall


Industry:
Retail
Title:
Director
Purchase Reason:
Great Customer Service

I don't know that I can emphasize how much TTR has absolutely assisted me in all things sales tax in just one sentence so I guess that means I can have lots of run on sentences and never take a breath until I stop ranting and raving how much I LOVE the entire team at TTR and at TTCG. All of them are wonderful people. They are very genuine in their sincerity about helping my company with our trials and tribulations. Since we came on board, I have already been tainted by another firm (that I will not mention) and TTR has gone above and beyond for us. It could be that I know how to negotiate, haha, and get what I want and just overall TTR has the best customer care service and understanding of what we need. They have helped us tremendously on assigning our tax flags and getting our plu's/upc's on the correct flags & understand that no one is perfect and we worked together to obtain a common understanding of any questionable upc's for our company. The entire team has been patient, understanding, communicative, collaborative, extremely helpful, and makes one feel, especially me, like I'm part of the family and I absolutely LOVE since that is the way I was raised and I like that family-caring feeling that TTR exudes over the telephone. I can actually say that I met everyone in person and they are just as genuine and sincere live as they are telephonically. The people at TTR make all the difference and that is why I LOVE TTR. Not only are they knowledgeable in sales tax but they are also wonderful people!

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Manager
Purchase Reason:
Great Customer Service

I met the TTR team during a time when a true problem solver was needed and literally no time could be wasted. I was immediately impressed with my sales rep's ability to identify solutions to industry specific issues regardless of the reporting system. My TTR sales rep doesn't just talk a good game, he backs up everything with timely, affordable, real-time answers that are applicable to today's ever-changing society. Sales and use tax compliance is typically not a focal point for many companies until audits and assessments threaten how you do business. I can offer you my 100% assurance that TTR will be responsive and dedicated to finding the right solution for your company's needs. They will also ensure the changes TTR makes continue to meet the needs of a growing company. If your company has tax related software issues or simply needs a product tax matrix, there is not a better company to work with than TTR. Outside of paying countless dollars on avoidable audits, not speaking with the TTR team to see how they can potentially help will be a mistake you cannot afford.

Customer Service

Content

Overall


Industry:
Technology
Title:
Manager
Purchase Reason:
Saves Time

I would like to highlight that not only has TTR saved me time and increased accuracy, but the ability to e-mail answers directly from the system is an extremely valuable tool. The e-mail functionality is so professional that not only do I use it to help other people on staff internally, I frequently use it to send answers to our customers and vendors when they have sales tax questions. The backup (laws, regs, etc.) that is sent with the e-mail allows people to do their own research, and it saves them time as well. Just to give you an idea of the power of this ability, some of our customers are some of the largest cable and internet companies in the world, and I have successfully handled situations with them by supplying accurate tax answers thanks to TTR. TTR has also helped me through 2 sales tax audits with no changes. I have used other tax research software and TTR is unmatched for their sales tax content and ease of use. I really can’t say enough good things about this system when it comes to sales tax research.

Customer Service

Content

Overall


Industry:
Bank & Finance
Title:
Associate
Purchase Reason:
Better and More Content

I give TTR 5+ stars all the way around!!! You guys are awesome and I am so happy that we found you or you found us, either way. :) My account representative is awesome. He likes to check in and just say hi and see how things are going. Never a pushy sales type call, just a hi how's it going, do you need anything, which is very refreshing. The content is also very awesome because it saves me so much time. I used to spend hours reading regulations, once I found the one I wanted/needed, on the various taxing jurisdictions websites. No more do I have to do that!!! I pull TTR up and presto bingo I have an answer. AND, as a bonus, if I don't understand the plain English of the answer, I can always reach out to the wonderful people at TTR and ask for more clarification. Can't do that on a state's website, and calling them can take hours. I always receive and answer back very quickly from TTR. Your team understands that I need answers timely, and they know what they are doing.

Customer Service

Content

Overall


Industry:
Advertising
Title:
Vice President
Purchase Reason:
Great Customer Service

This recommendation is long overdue. My TTR sales rep is one of the most reputable people I have ever consulted with as a business owner. In addition to his genuine attentiveness, there has always been absolute devotion to establishing meaningful dialogue about the fundamental opportunities that exist for my small start-up, through the usage of the TTR system (including a 50-state tax matrix) and their in-house research team. My TTR sales rep went the extra mile to ensure that he was delivering more than just product or service sales pitch. In fact, because of our discussions, I was able to set better client on-boarding goals and quickly decide on core supported services during my freelance to firm transition. Although I was not purchasing at the time, the trust was established early on and I am loyal to the TTR team and a fan of my rep. I certainly recommend and look forward to any opportunity that allows me to work with TTR. I cannot thank my TTR sale rep enough!

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Manager
Purchase Reason:
Saves Time

I work with a bunch of engineers. I got my Six Sigma Lean Certification. One of the things that slows down processes is picking things up and putting them down over and over again. TTR can build efficiencies because it keeps things moving and reduces the amount of put-down & pick-ups. It essentially reduces the bottleneck time. When people say, “Oh I’m waiting for the answer from tax,” I see that as somewhat of a failure on my part. I should find ways to make the necessary evils of tax easier for the average person to deal with. That is my job and that is how TTR fits in. TTR saves us time by getting our processing folks quick answers so they can keep moving. That way the tax team at the home office can keep doing what we do best, which is not sales tax!

Customer Service

Content

Overall


Industry:
Publishing
Title:
Director
Purchase Reason:
Reduce Audit Liability

There is literally NO comparison. TTR wins hands down. We use another tool to calculate our taxes and recently, based on information from TTR, went head-to-head with the other guys. They ended up having to make a technical change as a result. It was a sweet victory for us! We wouldn't have had knowledge or expertise on that subject if not for TTR. TTR puts our finance team, sales team, and collection teams on the same page. We are all reading from the same text & resource so there's less time spent guessing or "thinking" and more time spent on integrating the application of the law into our processes. I am (as you can probably tell) a BIG fan! We used to keep a tax attorney on retainer but we haven't needed to use him in over 2 years - working on my third!

Customer Service

Content

Overall


Industry:
Medical
Title:
Manager
Purchase Reason:
Great Customer Service

This morning, when I opened and read the TTR Research Team answer to a question I had submitted, my immediate response was the same as usual: I love this company! I love the positive responses I receive from the entire team. I feel like I ask more questions and need more help than any other TTR customer, but everyone I've worked with is patient and willing to take the time to help me use the website more efficiently and effectively. When I have questions that require research, the team responds quickly and completely. The answers are written in language easily understood by the average layperson. I really feel as if the TTR team members care about our company and our success.

Customer Service

Content

Overall


Industry:
Technology
Title:
Associate
Purchase Reason:
Reduce Audit Liability

We provide services in a number of states and those states we work with have certain tax restrictions, exemptions, regulations, etc. and to keep with government standards and rules, this website would be a great tool for us to always meet those standards. And we understand tax rules or statements can change and it would be helpful to be updated to those changes when they are made and not when it is too late and it has impacted our company. Also, we wanted to a “go to” website that when unexpected questions came up, we had an option to call or view online asap. Our controller felt it was a decision that would benefit our company and help minimize any risk.

Customer Service

Content

Overall


Industry:
Construction
Title:
Manager
Purchase Reason:
Better and More Content

We have the Q&A or ask a question feature. I told my boss that TTR’s service is like we have sales tax attorneys on staff and that we would ask questions and get them answered within 48 hours. The CPA firm we use could get us answers within 2 weeks. We never have time to wait for two weeks. Also, it’s a double check of my judgment which I have never had the luxury of before TTR. Everybody knows the states need money and one of the low hanging fruits they go after is sales/use tax. It’s becoming more and more important to get it right and TTR partners with us to make that happen. Plus it’s a reasonable price.

Customer Service

Content

Overall


Industry:
Retail
Title:
Director
Purchase Reason:
Better and More Content

I’m a Tax Director and I’ve been working in tax for over 20 years. TTR presents tax information in an easy to read – Plain English format. Our corporate tax team has used other websites and using them requires us to read a lot more than TTR - just to try and find an answer. The other companies’ websites have what they call explanations, but there are basically a copy-and-paste of the law itself – which does not make things easier to understand. It ends up taking a lot of time and that makes life stressful. TTR is easy to understand and this helps removes so much stress. TTR is truly life changing!

Customer Service

Content

Overall


Industry:
Retail
Title:
Director
Purchase Reason:
Better and More Content

I’m a Tax Director and I’ve been working in tax for over 20 years. TTR presents tax information in an easy-to-read, plain English format. Our corporate tax team has used other websites and using them requires us to read a lot more than TTR - just to try and find an answer. The other companies’ websites have what they call explanations, but they are basically a copy-and-paste of the law itself – which does not make things easier to understand, it ends up taking a lot of time and that makes life stressful. TTR is easy to understand and this helps remove so much stress. TTR is truly life changing!

Customer Service

Content

Overall


Title:
Director
Purchase Reason:
Great Customer Service

TTR’s customer service is the best – you are the image of a perfect company to work with. You guys are just amazing. You make coming to work better – I actually look forward to interacting with TTR – who else returns my calls in 10 min or a day at the longest? No one. Only TTR. We have over 10,000 vendors and none of them give the level of customer service as TTR. No one is even close. I’ve never ever have to follow up to get an answer. Ever. Think about it – how often do you have to chase down even your consultants. Never with TTR. TTR is just the best.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Senior Manager
Purchase Reason:
Better and More Content

TTR is an excellent tool to get to the heart of the matter - in plain English - rather quickly. This is true whether using a search or going through Explanations or other libraries. Answers to many research questions are just that - answers - not simply copied sections of statutes, regulations, and guidance that often don't give a clear answer. TTR is also well-organized and easy to use, and the explanations are very comprehendible ... you don't feel as though you need to read and re-read 'legalese' several times before you understand it.

Customer Service

Content

Overall


Industry:
Healthcare
Title:
Senior Associate
Purchase Reason:
Better and More Content

Boy, I cannot sing the praises of your service enough. It is such a time-and-worry saver for me! I feel like I have a lifelong partner now. No matter where I go I can always bring your invaluable service with me. It is so intelligently designed with its extent of coverage (and ease of use). I can't help but think that the brain-children behind it must have felt the way I felt and decided to create a service that was so brave-hearted to work through all the muck to give us, the Perplexed, the support we desperately need. I ADORE IT!

Customer Service

Content

Overall


Industry:
Technology
Title:
Vice President
Purchase Reason:
Better and More Content

The solution that TTR provides gives us a valuable, flexible tool for tax research. The intuitive web-based application requires no learning curve so our employees can access the data more quickly than in other tools that we have used. Our company has been able to realize the value of the solution very quickly. It enables us to address and respond more effectively to our customers. The way that our TTR sales rep and the TTR team focus on their customers make for a refreshing change from many other solution providers.

Customer Service

Content

Overall


Industry:
Technology
Title:
Manager
Purchase Reason:
Better and More Content

Other products may have SOME comparable features, but TTR truly stands out because everything you could possibly need from a tax resource is available in one convenient location. My favorite thing about TTR is the comfort of knowing that if I have a question about the rules or regulations for a specific industry in a certain state, I will not only find my answer, I'll return to my customer fully confident that the answer I am providing is correct and can be substantiated with the proper documentation needed.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Manager
Purchase Reason:
Better and More Content

I think that most VPs think that if you have a comprehensive research product, then you can get your sales/use research off of that. That would work but it can be very time consuming and/or you may just want a “practical” answer for your particular fact pattern to find an answer for your question. Having all of state and local tax report to me, I can tell you that customers/vendors/procurement waiting for a sales tax answer are not as patient as when you are doing research for other tax areas.

Customer Service

Content

Overall


Industry:
Advertising
Title:
Associate
Purchase Reason:
Great Customer Service

TTR has made all the difference in my sales tax research, and I've been doing this work for years. Reading tax law has always been a challenge and most products give you the laws only. TTR (and Gwen Mestre, our wonderful Account Executive) came along, and suddenly tax research made sense - and equally as important, when I have questions, I can ask a question and get a very timely response. Knowing that the folks at TTR are out there to help is a resource that is just not found anywhere else that I know of.

Customer Service

Content

Overall


Industry:
Medical
Title:
Manager
Purchase Reason:
Better and More Content

TTR outranks every other product I've looked at by millions of miles. I went so far as to get my company to toss out the other product we were using in favor of TTR. Every big firm raves about other products, but they sure don't use it to do my Sales/Use Tax job. I've been TTR's biggest supporter for a very long time and even invited one of the TTR reference requests to come in-house so I could show them what I've learned. Needless to say, they went right back to the office and signed the TTR Contract.

Customer Service

Content

Overall


Industry:
Retail
Title:
Director
Purchase Reason:
Great Customer Service

TTR is much easier to maneuver through than any of the other products that I've used for sales tax. The research engine is user friendly. If I can't find something I send an email or call and I obtain what I need within a few hours. The customer service with TTR doesn't even compare to the other vendors. TTR's customer service was able to meet our deadline in advance of their scheduled distribution of year end 2016 sales tax updates and they answered our questions regarding the varying jurisdictions.

Customer Service

Content

Overall


Industry:
Medical
Title:
Controller
Purchase Reason:
Cost was Reasonable

Service provided by TTR is an exceptional value. I have been a part of three (3) different company accounting teams that has used TTR as a key resource for sales and local tax reporting. TTR’s service pays for itself by minimizing the liability associated with inaccurate filings due to incorrect rates or missed jurisdictions. We think of TTR as an integral part of our Company’s ERP and financial reporting strategy. Obviously we feel very positive about our business relationship.

Customer Service

Content

Overall


Industry:
Bank & Finance
Title:
Director
Purchase Reason:
Great Customer Service

TTR Customer Service is the best! I've worked with TTR for 4 years now and have never been disappointed in your service or the info that you provide. Our business is in the bottom 5% of your customer base, but I have always had service as if we were in your top 5% of customers. The info in your database is phenomenal and the fact that I can put the info in a matrix for all states for easy comparison wonderful. Thank you for knowledge and service to businesses at all levels!

Customer Service

Content

Overall


Industry:
Construction
Title:
Associate
Purchase Reason:
Reduce Audit Liability

I think any boss would be interested in knowing the cost benefit of TTR. They want to know that it will increase their accuracy and limit their exposure in an audit situation since that is where the majority of the fees and penalties would apply. So if an individual looked at their time savings and then researched more recent audits to see what they paid in additional fees and penalties they could probably more than justify the expense. That was the avenue I took.