Customer service is knowledgeable, very responsive to any questions that arise; always willing to go the extra mile and their response time is remarkable. Great team and product.
- Associate
Customer Reviews
1,256 reviews



4.6 out of 5 stars




5 stars
 
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Top Review

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Manager
Purchase Reason:
Great Customer Service

I cannot say enough about the great folks at TTR! Our team is awesome!!! Not only is the product the best on the market, but customer service is second to none. TTR has made my job so much more enjoyable and efficient. And the team just made my weekend by providing a service I did not ask for! Awesome is all I can say about TTR and their employees!

Customer Service

Content

Overall


Industry:
Bank & Finance
Title:
Director
Purchase Reason:
Saves Time

TTR offers great charts along with explanations that even non-tax people can understand. This saves me a significant amount of time on tax research.

Customer Service

Content

Overall


Industry:
Bank & Finance
Title:
Director
Purchase Reason:
Saves Time

I love being able to find answers so quickly and having the ability to instantly pull up those answers for all states.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Director
Purchase Reason:
Better and More Content

We use TTR because it gives more details, it's easy to get a quick answer, and can be used for building matrixes.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Manager
Purchase Reason:
Saves Time

I work with a bunch of engineers. I got my Six Sigma Lean Certification. One of the things that slows down processes is picking things up and putting them down over and over again. TTR can build efficiencies because it keeps things moving and reduces the amount of put-down & pick-ups. It essentially reduces the bottleneck time. When people say, “Oh I’m waiting for the answer from tax,” I see that as somewhat of a failure on my part. I should find ways to make the necessary evils of tax easier for the average person to deal with. That is my job and that is how TTR fits in. TTR saves us time by getting our processing folks quick answers so they can keep moving. That way the tax team at the home office can keep doing what we do best, which is not sales tax!

Customer Service

Content

Overall


Industry:
Restaurants
Title:
Manager
Purchase Reason:
Saves Time

TTR comes in very handy determining taxability quickly for Use Tax, specifically Services and Downloadable Software.

Customer Service

Content

Overall


Industry:
Retail
Title:
Senior Manager
Purchase Reason:
Better and More Content

TTR is a blessing! Every time that you use it, you learn new tricks.

Customer Service

Content

Overall


Industry:
Bank & Finance
Title:
Manager
Purchase Reason:
Better and More Content

I wouldn't be able to operate efficiently without TTR.

Customer Service

Content

Overall


Industry:
Healthcare
Title:
Manager
Purchase Reason:
Saves Time

I'm ever the supporter and cheerleader of TTR and so glad this software exists. TTR has saved me hundreds (maybe thousands) of hours, kept many grey hairs out of my head, and given me much joy in being able to do my work at light speed instead of snail's pace.

Customer Service

Content

Overall


Industry:
Telecom
Title:
Associate
Purchase Reason:
Great Customer Service

The number one reason we continue to use TTR is the team you guys have. Everyone is so helpful, knowledgeable and so much fun to work with. Thank you!

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Manager
Purchase Reason:
Better and More Content

I like TTR because it gives me the information I need in layman's terms. Explanations are put in a way that's easy to understand.

Customer Service

Content

Overall


Industry:
Healthcare
Title:
Senior Associate
Purchase Reason:
Better and More Content

Boy, I cannot sing the praises of your service enough. It is such a time-and-worry saver for me! I feel like I have a lifelong partner now. No matter where I go I can always bring your invaluable service with me. It is so intelligently designed with its extent of coverage (and ease of use). I can't help but think that the brain-children behind it must have felt the way I felt and decided to create a service that was so brave-hearted to work through all the muck to give us, the Perplexed, the support we desperately need. I ADORE IT!

Customer Service

Content

Overall


Industry:
Automotive
Title:
Controller
Purchase Reason:
Saves Time

I use TTR because it’s so much easier. I used to spend a full day on the internet doing research and now it’s down to about 30 minutes. It really ties into the overall time savings because monthly time savings improvement carries over to making year-end easier as well.

Customer Service

Content

Overall


Industry:
Technology
Title:
Manager
Purchase Reason:
Better and More Content

For me, the reason for renewing is that TTR allows me to assemble a 50-state taxability matrix with statutes/regulations included. It is really nice to have those references as back-up.

Customer Service

Content

Overall


Industry:
Construction
Title:
Controller
Purchase Reason:
Cost was Reasonable

I started my career in Tax and used the big expensive solutions. I think TTR is a great tool and offers great value. Will definitely recommend it to other tax professionals.

Customer Service

Content

Overall


Industry:
Services
Title:
Manager
Purchase Reason:
Saves Time

I really like how quickly I'm able to compare states with TTR. :)

Customer Service

Content

Overall


Industry:
Restaurants
Title:
Manager
Purchase Reason:
Better and More Content

I have a strong property tax background. TTR has been my 'on the job' training. I love it!

Customer Service

Content

Overall


Industry:
Construction
Title:
Associate
Purchase Reason:
Better and More Content

TTR is easy, complete and thorough information. It is my primary go-to.

Customer Service

Content

Overall


Industry:
Technology
Title:
Manager
Purchase Reason:
Better and More Content

Researching with TTR is easy. :)

Customer Service

Content

Overall


Industry:
Bank & Finance
Title:
Associate
Purchase Reason:
Better and More Content

I love the Tax Rate Lookup tool and its ability to export! My other favorites include Forms and Exempt Entity Certificates.

Customer Service

Content

Overall


Industry:
Transportation
Title:
Senior Associate
Purchase Reason:
Saves Time

Time savings, reliable information, and customer service are the #1 reasons I chose TTR.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Manager
Purchase Reason:
Cost was Reasonable

TTR is a great resource for tax research and at a reasonable price.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Manager
Purchase Reason:
Saves Time

The number one reason I chose TTR is the ask a question feature. No one else has that.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Director
Purchase Reason:
Better and More Content

I like the system and particularly the exemption session.

Customer Service

Content

Overall


Industry:
Retail
Title:
Manager
Purchase Reason:
Better and More Content

Easy to understand Explanations as well as the custom matrix are the reason I use TTR.