We've had a ton of tax questions and TTR has been a valuable resource. I really appreciate the account representative's response time, and that of the TTR Support team. They even changed an explanation after reviewing it with me!

-Associate

Customer Reviews
1,468 reviews



4.7 out of 5 stars




5 stars
 
85%
4 stars
15%
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Top Review

Customer Service

Content

Overall


Industry:
Retail
Title:
Director
Purchase Reason:
Great Customer Service

I don't know that I can emphasize how much TTR has absolutely assisted me in all things sales tax in just one sentence so I guess that means I can have lots of run on sentences and never take a breath until I stop ranting and raving how much I LOVE the entire team at TTR and at TTCG. All of them are wonderful people. They are very genuine in their sincerity about helping my company with our trials and tribulations. Since we came on board, I have already been tainted by another firm (that I will not mention) and TTR has gone above and beyond for us. It could be that I know how to negotiate, haha, and get what I want and just overall TTR has the best customer care service and understanding of what we need. They have helped us tremendously on assigning our tax flags and getting our plu's/upc's on the correct flags & understand that no one is perfect and we worked together to obtain a common understanding of any questionable upc's for our company. The entire team has been patient, understanding, communicative, collaborative, extremely helpful, and makes one feel, especially me, like I'm part of the family and I absolutely LOVE since that is the way I was raised and I like that family-caring feeling that TTR exudes over the telephone. I can actually say that I met everyone in person and they are just as genuine and sincere live as they are telephonically. The people at TTR make all the difference and that is why I LOVE TTR. Not only are they knowledgeable in sales tax but they are also wonderful people!

Customer Service

Content

Overall


Industry:
Publishing
Title:
Director
Purchase Reason:
Reduce Audit Liability

There is literally NO comparison. TTR wins hands down. We use another tool to calculate our taxes and recently, based on information from TTR, went head-to-head with the other guys. They ended up having to make a technical change as a result. It was a sweet victory for us! We wouldn't have had knowledge or expertise on that subject if not for TTR. TTR puts our finance team, sales team, and collection teams on the same page. We are all reading from the same text & resource so there's less time spent guessing or "thinking" and more time spent on integrating the application of the law into our processes. I am (as you can probably tell) a BIG fan! We used to keep a tax attorney on retainer but we haven't needed to use him in over 2 years - working on my third!

Customer Service

Content

Overall


Industry:
Medical
Title:
Manager
Purchase Reason:
Great Customer Service

This morning, when I opened and read the TTR Research Team answer to a question I had submitted, my immediate response was the same as usual: I love this company! I love the positive responses I receive from the entire team. I feel like I ask more questions and need more help than any other TTR customer, but everyone I've worked with is patient and willing to take the time to help me use the website more efficiently and effectively. When I have questions that require research, the team responds quickly and completely. The answers are written in language easily understood by the average layperson. I really feel as if the TTR team members care about our company and our success.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Senior Manager
Purchase Reason:
Better and More Content

TTR is an excellent tool to get to the heart of the matter - in plain English - rather quickly. This is true whether using a search or going through Explanations or other libraries. Answers to many research questions are just that - answers - not simply copied sections of statutes, regulations, and guidance that often don't give a clear answer. TTR is also well-organized and easy to use, and the explanations are very comprehendible ... you don't feel as though you need to read and re-read 'legalese' several times before you understand it.

Customer Service

Content

Overall


Industry:
Technology
Title:
Manager
Purchase Reason:
Better and More Content

Other products may have SOME comparable features, but TTR truly stands out because everything you could possibly need from a tax resource is available in one convenient location. My favorite thing about TTR is the comfort of knowing that if I have a question about the rules or regulations for a specific industry in a certain state, I will not only find my answer, I'll return to my customer fully confident that the answer I am providing is correct and can be substantiated with the proper documentation needed.

Customer Service

Content

Overall


Industry:
Advertising
Title:
Associate
Purchase Reason:
Great Customer Service

TTR has made all the difference in my sales tax research, and I've been doing this work for years. Reading tax law has always been a challenge and most products give you the laws only. TTR (and Gwen Mestre, our wonderful Account Executive) came along, and suddenly tax research made sense - and equally as important, when I have questions, I can ask a question and get a very timely response. Knowing that the folks at TTR are out there to help is a resource that is just not found anywhere else that I know of.

Customer Service

Content

Overall


Industry:
Medical
Title:
Manager
Purchase Reason:
Better and More Content

TTR outranks every other product I've looked at by millions of miles. I went so far as to get my company to toss out the other product we were using in favor of TTR. Every big firm raves about other products, but they sure don't use it to do my Sales/Use Tax job. I've been TTR's biggest supporter for a very long time and even invited one of the TTR reference requests to come in-house so I could show them what I've learned. Needless to say, they went right back to the office and signed the TTR Contract.

Customer Service

Content

Overall


Industry:
Retail
Title:
Director
Purchase Reason:
Great Customer Service

TTR is much easier to maneuver through than any of the other products that I've used for sales tax. The research engine is user friendly. If I can't find something I send an email or call and I obtain what I need within a few hours. The customer service with TTR doesn't even compare to the other vendors. TTR's customer service was able to meet our deadline in advance of their scheduled distribution of year end 2016 sales tax updates and they answered our questions regarding the varying jurisdictions.

Customer Service

Content

Overall


Industry:
Retail
Title:
Manager
Purchase Reason:
Great Customer Service

What I love most about TTR is their super helpful customer service and their prompt response times - you basically get a person to research something for you or at least guide you to the proper area on the website if you're having trouble finding something. As a Tax Audit Manager for a retailer, I believe TTR is my "go-to" search engine for almost all of my research inquiries and questions because it is specifically helpful/tailored for retailers in many ways.

Customer Service

Content

Overall


Industry:
Automotive
Title:
Associate
Purchase Reason:
Great Customer Service

The staff are quick to respond, providing any necessary guidance whether its finding a specific answer on the website or assistance with a topic that I can't seem to find any information on. If my contact is unable to assist me with my question, he finds the right person within TTR who can help. Great customer service and great resources! TTR has saved me a ton of time researching tax issues.

Customer Service

Content

Overall


Industry:
Technology
Title:
Manager
Purchase Reason:
Great Customer Service

Another thing that I can say that stands out from other products we use is your customer service. TTR is very responsive to any situation and the staff are not afraid to be on the phone. Whenever I call for an issue I don't get a stupid machine to transfer me here or there. An actual human picks up and greets me. In today's age of technology it's a blessing to hear a human on the other end.

Customer Service

Content

Overall


Industry:
Bank and Finance
Title:
Senior Associate
Purchase Reason:
Better and More Content

We used have another product alongside TTR and the comparison between the two is night and day. I have found TTR to be much smoother to use and it's much easier to access what you need. Being able to search for a product type and see the citation right there rather than searching for a general term and hoping you can find what you need, is game changing to people.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Associate
Purchase Reason:
Saves Time

I know I can find answers on other products, but I also know it's probably going to take me longer, and I appreciate that about TTR because it gets my focus back to the customer as soon as possible. From saving my frequent OTMs, to a search that returns results broken down into categories, the website is designed to get me though my issue as soon as possible.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Associate
Purchase Reason:
Better and More Content

Where to begin? I love everything about TTR - the ease of use, the great and fast answers, the ability to pull forms for each state, the ability to look up tax rates for any location, the Build A Matrix feature, the ability to ask a specific question if you are unable to find an answer, and let's not forget about the fantastic customer service!

Customer Service

Content

Overall


Industry:
Technology
Title:
Associate
Purchase Reason:
Saves Time

There is so much data out there through other products, it can be overwhelming and difficult to find a tax answer. So having the consolidated details on TTR has been a big time saver. Also, the TTR team has been wonderful to work with- I have not found that type of service through the other product we have used in the past.

Customer Service

Content

Overall


Industry:
Automotive
Title:
Senior Associate
Purchase Reason:
Better and More Content

I love the fact that you can now see tax rates for all the different states. The TTR Content tab is great for narrowing down specific items that can be confirmed for taxability. My ability to set up a Matrix to quickly find answers for locations that I am performing sales & use analysis on is a great time saver.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Associate
Purchase Reason:
Great Customer Service

TTR shows great respect to their clients through listening and responding to their needs, while deploying a user-friendly website. It's easy to navigate and pleasant to the eye, overflowing with information, and serving a multitude of business tax needs for every kind of industry. I love the tax rate search tool.

Customer Service

Content

Overall


Industry:
Bank and Finance
Title:
Senior Manager
Purchase Reason:
Better and More Content

I have been a sales and use tax practitioner for over 30 years, and I can state with some authority that TTR is best in class. They have made complex research tasks a breeze, and at an affordable price. Every tax determination is cited and supported by the statutes, regs, rulings, and litigation that might apply.

Customer Service

Content

Overall


Industry:
Restaurants
Title:
Manager
Purchase Reason:
Saves Time

There are two things I really love about TTR- being able to compare a sales tax law across all 50 states and then the ability to drill into the actual legislation. It is incredibly helpful to be able to keep our settings in line with each state's tax law and be able to prove it very quickly when questioned.

Customer Service

Content

Overall


Industry:
Retail
Title:
Senior Manager
Purchase Reason:
Better and More Content

I love TTR over the product we previously used because any search performed comes back with information that's easy to understand & that applies to the search. TTR has way better content that is understandable and applicable. With TTR you do not need to search and search and search. One search and done.

Customer Service

Content

Overall


Industry:
Technology
Title:
Manager
Purchase Reason:
Better and More Content

I really like the creative aspect of your website. I love how you give the option to have a beautiful picture for a background. When generating a new matrix, it's awesome to put a picture of a kitten for the saved matrix file. I've it shared with my tax department and they all love it. Keep the creativity.

Customer Service

Content

Overall


Industry:
Medical
Title:
Director
Purchase Reason:
Great Customer Service

TTR's customer service is by far the best of any content provider (including automation providers) that we work with. When we have an issue, we know that TTR will provide a timely response and a solution that has been comprehensively reviewed from our business model and market perspective.

Customer Service

Content

Overall


Industry:
Retail
Title:
Manager
Purchase Reason:
Great Customer Service

TTR is the most user-friendly indirect tax research software I have ever used. The applications are intuitive, detailed, and TTR stands behind its answers and responds quickly with any clarifications. The superior products are matched with superior service from the entire TTR team.

Customer Service

Content

Overall


Industry:
Technology
Title:
Associate
Purchase Reason:
Great Customer Service

I love the ease of navigating the website and being able to quickly document/reference the answer I need. Also, on the few occasions I have needed further details/ clarity on taxability, the team at TTR has been AMAZING - they are always quick to respond and answer my question.

Customer Service

Content

Overall


Industry:
Advertising
Title:
Manager
Purchase Reason:
Better and More Content

When I first started as a Tax Accountant, I was using another tax research tool and found it difficult to find the answers I needed. With TTR, I have a one-step process to find the answers and guidance I need. This is a huge contributor to my increase in productivity!