I would say the key for me was just having good solid reasons to justify the expense. For us, TTR was more flexible than other online tax research services in being able to create spreadsheets and matrices. Just explaining that worked for me. Thanks.
- Manager
Customer Reviews
1,245 reviews



4.6 out of 5 stars




5 stars
 
80%
4 stars
20%
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Top Review

Customer Service

Content

Overall


Industry:
Bank & Finance
Title:
Director
Purchase Reason:
Saves Time

TTR offers great charts along with explanations that even non-tax people can understand. This saves me a significant amount of time on tax research.

Customer Service

Content

Overall


Industry:
Bank & Finance
Title:
Director
Purchase Reason:
Saves Time

I love being able to find answers so quickly and having the ability to instantly pull up those answers for all states.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Director
Purchase Reason:
Better and More Content

We use TTR because it gives more details, it's easy to get a quick answer, and can be used for building matrixes.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Manager
Purchase Reason:
Saves Time

I work with a bunch of engineers. I got my Six Sigma Lean Certification. One of the things that slows down processes is picking things up and putting them down over and over again. TTR can build efficiencies because it keeps things moving and reduces the amount of put-down & pick-ups. It essentially reduces the bottleneck time. When people say, “Oh I’m waiting for the answer from tax,” I see that as somewhat of a failure on my part. I should find ways to make the necessary evils of tax easier for the average person to deal with. That is my job and that is how TTR fits in. TTR saves us time by getting our processing folks quick answers so they can keep moving. That way the tax team at the home office can keep doing what we do best, which is not sales tax!

Customer Service

Content

Overall


Industry:
Bank & Finance
Title:
Manager
Purchase Reason:
Better and More Content

I wouldn't be able to operate efficiently without TTR.

Customer Service

Content

Overall


Industry:
Healthcare
Title:
Manager
Purchase Reason:
Saves Time

I'm ever the supporter and cheerleader of TTR and so glad this software exists. TTR has saved me hundreds (maybe thousands) of hours, kept many grey hairs out of my head, and given me much joy in being able to do my work at light speed instead of snail's pace.

Customer Service

Content

Overall


Industry:
Healthcare
Title:
Senior Associate
Purchase Reason:
Better and More Content

Boy, I cannot sing the praises of your service enough. It is such a time-and-worry saver for me! I feel like I have a lifelong partner now. No matter where I go I can always bring your invaluable service with me. It is so intelligently designed with its extent of coverage (and ease of use). I can't help but think that the brain-children behind it must have felt the way I felt and decided to create a service that was so brave-hearted to work through all the muck to give us, the Perplexed, the support we desperately need. I ADORE IT!

Customer Service

Content

Overall


Industry:
Automotive
Title:
Controller
Purchase Reason:
Saves Time

I use TTR because it’s so much easier. I used to spend a full day on the internet doing research and now it’s down to about 30 minutes. It really ties into the overall time savings because monthly time savings improvement carries over to making year-end easier as well.

Customer Service

Content

Overall


Industry:
Technology
Title:
Manager
Purchase Reason:
Better and More Content

For me, the reason for renewing is that TTR allows me to assemble a 50-state taxability matrix with statutes/regulations included. It is really nice to have those references as back-up.

Customer Service

Content

Overall


Industry:
Construction
Title:
Associate
Purchase Reason:
Better and More Content

TTR is easy, complete and thorough information. It is my primary go-to.

Customer Service

Content

Overall


Industry:
Bank & Finance
Title:
Associate
Purchase Reason:
Better and More Content

I love the Tax Rate Lookup tool and its ability to export! My other favorites include Forms and Exempt Entity Certificates.

Customer Service

Content

Overall


Industry:
Transportation
Title:
Senior Associate
Purchase Reason:
Saves Time

Time savings, reliable information, and customer service are the #1 reasons I chose TTR.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Manager
Purchase Reason:
Cost was Reasonable

TTR is a great resource for tax research and at a reasonable price.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Manager
Purchase Reason:
Saves Time

The number one reason I chose TTR is the ask a question feature. No one else has that.

Customer Service

Content

Overall


Industry:
Retail
Title:
Manager
Purchase Reason:
Better and More Content

Easy to understand Explanations as well as the custom matrix are the reason I use TTR.

Customer Service

Content

Overall


Industry:
Insurance
Title:
Manager
Purchase Reason:
Better and More Content

#1 reason to choose TTR - To keep up with tax law changes in various states. I really love how everything is laid out in one easy format. TTR was meant to be because I got an email from (my account manager) shortly after I found out my company was adding 10 states. Just when I was thinking "how in the world will we keep up with this", TTR found me! :)

Customer Service

Content

Overall


Industry:
Technology
Title:
Director
Purchase Reason:
Great Customer Service

I like being able to talk to an expert.

Customer Service

Content

Overall


Industry:
Bank & Finance
Title:
Associate
Purchase Reason:
Better and More Content

I give TTR 5+ stars all the way around!!! You guys are awesome and I am so happy that we found you…or you found us, either way. :) My account representative is awesome. He likes to check in and just say hi and see how things are going. Never a pushy sales type call, just a hi how's it going, do you need anything, which is very refreshing. The content is also very awesome because it saves me so much time. I used to spend hours reading regulations, once I found the one I wanted/needed, on the various taxing jurisdictions websites. No more do I have to do that!!! I pull TTR up and presto bingo I have an answer. AND, as a bonus, if I don't understand the plain English of the answer, I can always reach out to the wonderful people at TTR and ask for more clarification. Can't do that on a state's website, and calling them can take hours. I always receive and answer back very quickly from TTR. Your team understands that I need answers timely, and they know what they are doing.

Customer Service

Content

Overall


Industry:
Construction
Title:
Manager
Purchase Reason:
Better and More Content

We have the Q&A or ask a question feature. I told my boss that TTR’s service is like we have sales tax attorneys on staff and that we would ask questions and get them answered within 48 hours. The CPA firm we use could get us answers within 2 weeks. We never have time to wait for two weeks. Also, it’s a double check of my judgment which I have never had the luxury of before TTR. Everybody knows the states need money and one of the low hanging fruits they go after is sales/use tax. It’s becoming more and more important to get it right and TTR partners with us to make that happen. Plus it’s a reasonable price.

Customer Service

Content

Overall


Industry:
Manufacturing
Title:
Manager
Purchase Reason:
Better and More Content

I think that most VPs think that if you have a comprehensive research product, then you can get your sales/use research off of that. That would work but it can be very time consuming and/or you may just want a “practical” answer for your particular fact pattern to find an answer for your question. Having all of state and local tax report to me, I can tell you that customers/vendors/procurement waiting for a sales tax answer are not as patient as when you are doing research for other tax areas.

Customer Service

Content

Overall


Industry:
Medical
Title:
Controller
Purchase Reason:
Cost was Reasonable

Service provided by TTR is an exceptional value. I have been a part of three (3) different company accounting teams that has used TTR as a key resource for sales and local tax reporting. TTR’s service pays for itself by minimizing the liability associated with inaccurate filings due to incorrect rates or missed jurisdictions. We think of TTR as an integral part of our Company’s ERP and financial reporting strategy. Obviously we feel very positive about our business relationship.

Customer Service

Content

Overall


Industry:
Construction
Title:
Associate
Purchase Reason:
Reduce Audit Liability

I think any boss would be interested in knowing the cost benefit of TTR. They want to know that it will increase their accuracy and limit their exposure in an audit situation since that is where the majority of the fees and penalties would apply. So if an individual looked at their time savings and then researched more recent audits to see what they paid in additional fees and penalties they could probably more than justify the expense. That was the avenue I took.

Customer Service

Content

Overall


Industry:
Construction
Title:
Manager
Purchase Reason:
Better and More Content

TTR has helped me with many tax questions over the past few months. I started working with TTR a few months ago and found the customer service to be outstanding. TTR provides exceptional customer service every time I have contacted TTR. I wish all companies I work with would provide the level of customer service that TTR provides. And equally important, is the expertise and information that TTR has provided me with in answering important tax questions.

Customer Service

Content

Overall


Industry:
Insurance
Title:
Manager
Purchase Reason:
Better and More Content

It gives you answers in layman’s terms. Give you the legal rule, etc., but also spells it out in language the everyday person can understand. And the guidance is broken down into topics/subjects used in everyday business. There are so many topics to scroll thru, you eventually find the situation you are looking for. Some of the other research programs, you have to have the exact word match, or you will not find anything on your topic.

Customer Service

Content

Overall


Industry:
Construction
Title:
Controller
Purchase Reason:
Better and More Content

We have been using TTR for a little over a year now. We mainly use the technology and retail libraries and have found the site to be easy to navigate and the content to be extremely precise. Any questions we've had have been answered in under 24 hours and usually the same day. We are extremely happy with the service and pricing, so much so we cancelled our other two tax website services for sales and use tax.