We love our customers.  They love us too.

We strive to provide the best possible service to our customers, it is no wonder we have over 1600+ 5 star reviews.

Read what our customers have to say...

...The entire team has been patient, understanding, communicative, collaborative, extremely helpful, and makes one feel, especially me, like I'm part of the family and I absolutely LOVE since that is the way I was raised and I like that family-caring feeling that TTR exudes over the telephone.  I can actually say that I met everyone in person and they are just as genuine and sincere live as they are telephonically.  The people at TTR make all the difference and that is why I LOVE TTR.  Not only are they knowledgeable in sales tax but they are also wonderful people!

Director
Retail Company

TTR has been a pleasure to work with over the past three years.  Our business relationship spans multiple industries and with no delay, the TTR team is always able to provide with is requested.  My TTR sales rep's professionalism exceeds expectation - he continuously puts our needs above his own.  For that we are grateful for the TTR team and products they provide.

Manager
Government

Thank you for the 1st ECMS training that you gave us.  Your demonstration is so fabulous.  I saw "wow" on every accountant's face.  Also, your system is the smartest and most user-friendly among all the systems we've been using so far.

Senior Manager
Telecom Company

The solution that TTR provides gives us a valuable, flexible tool for tax research.  The intuitive web-based application requires no learning curve so our employees can access the data more quickly than in other tools that we have used.  Our company has been able to realize the value of the solution very quickly.  It enables us to address and respond more effectively to our customers.  The way that our TTR sales rep and the TTR team focus on their customers make for a refreshing change from many other solution providers.

Vice President
Technology Company

Hands down, TTR is light years ahead of the other tax research services I have used.  We used to subscribe to two other products.  While both companies provide a very broad range of services, they lack the depth and breadth of details available from TTR.

Manager
Medical Company

We provide services in a number of states and those states we work with have certain tax restrictions, exemptions, regulations, etc.  and to keep with government standards and rules, this website would be a great tool for us to always meet those standards.  And we understand tax rules or statements can change and it would be helpful to be updated to those changes when they are made and not when it is too late and it has impacted our company.  Also, we wanted to a "go to" website that when unexpected questions came up, we had an option to call or view online asap.  Our controller felt it was a decision that would benefit our company and help minimize any risk.

Associate
Technology Company

Boy, I cannot sing the praises of your service enough.  It is such a time-and-worry saver for me! I feel like I have a lifelong partner now.  No matter where I go I can always bring your invaluable service with me.  It is so intelligently designed with its extent of coverage (and ease of use).  I can't help but think that the brain-children behind it must have felt the way I felt and decided to create a service that was so brave-hearted to work through all the muck to give us, the Perplexed, the support we desperately need.  I ADORE IT!

Senior Associate
Healthcare Company

I LOVE the Build A Matrix feature because it allows me to quickly analyze my company's new product offerings in every jurisdiction and displays the information in a dynamic report that is ready for management.  This saves me hours - BAM!

Manager
Retail Company

TTR has made all the difference in my sales tax research, and I've been doing this work for years.  Reading tax law has always been a challenge and most products give you the laws only.  TTR (and Gwen Mestre, our wonderful Account Executive) came along, and suddenly tax research made sense - and equally as important, when I have questions, I can ask a question and get a very timely response.  Knowing that the folks at TTR are out there to help is a resource that is just not found anywhere else that I know of.

Associate
Advertising Company

TTR outranks every other product I've looked at by millions of miles.  I went so far as to get my company to toss out the other product we were using in favor of TTR.  Every big firm raves about other products, but they sure don't use it to do my Sales/Use Tax job.  I've been TTR's biggest supporter for a very long time and even invited one of the TTR reference requests to come in-house so I could show them what I've learned.  Needless to say, they went right back to the office and signed the TTR Contract.

Manager
Medical Company

TTR has helped me with many tax questions over the past few months.  I started working with TTR a few months ago and found the customer service to be outstanding.  TTR provides exceptional customer service every time I have contacted TTR.  I wish all companies I work with would provide the level of customer service that TTR provides.  And equally important, is the expertise and information that TTR has provided me with in answering important tax questions.

Manager
Construction Company

Concerning sales and use taxes.  I have been in this business since 1976.  I worked for the Texas Comptroller's office for 25 years.  So my boss knows that I have a lot of experience concerning Texas sales and use taxes.  I just told her that my concern was the other states and that one misinterpretation of the sales and use tax code would cost us more than the cost of using TTR.  She agreed.

Associate
Construction Company

Someone asked me for a contact for a reputable firm that does consulting work and I thought of you… Mostly because you all are not the typical consulting firm that assumes the worst about companies.  Your firm actually understands we all try to do our best and that the industry and tax is so complicated.  I would like this company to work with someone I like and trust!

Senior Manager
Telecom Company

TTR's customer service is the best – you are the image of a perfect company to work with.  You guys are just amazing.  You make coming to work better – I actually look forward to interacting with TTR – who else returns my calls in 10 min or a day at the longest? No one.  Only TTR.  We have over 10,000 vendors and none of them give the level of customer service as TTR.  No one is even close.  I've never ever have to follow up to get an answer.  Ever.  Think about it – how often do you have to chase down even your consultants.  Never with TTR.  TTR is just the best.

Director
Technology Company

TTR does an amazing job at breaking down the information by categories and subcategories which makes it easy to look for a statute or a regulation.  The "Build a Matrix" option helps to create matrices either by product or by state.

Senior Manager
Manufacturing Company

My experience with TTR has been one of the best vendor relationships I have had in the finance industry in the past 20 years.  TTR provided what we needed which we did not find with other tax solutions and immediately.

Vice President
Bank & Finance Company

TTR's Customer Service, Content, and everything overall is a 5 Star/Excellent -- Best in Class! I brag about TTR to co-workers and if no one is using it, they should! Thank you for such great team players!

Associate
Construction Company

Thanks again for all your support and assistance.  You and your group do a wonderful job of identifying tax refund opportunities and providing tax audit support.  We appreciate your partnership very much!

Director
Publishing Company

I'm a huge fan of TTR and without it, I probably would have transferred out of my job.   It makes daily tax research easy and when I've had a specific question, TTR has quickly responded.

Associate
Manufacturing Company

Other sales and use tax websites do not categorize their information properly.  TTR has easy search options and the option to ask a question is an great way to access sales and use tax information.

Senior Manager
Manufacturing Company

On a scale of 0-5, I give TTR a 10.  I've never dealt with a service provider that has the complete, accurate, and immediate customer service that TTR does, in my 30 years as a tax professional.  TTR's customer service is unbelievable.  If you'd like to talk to me more please reach out to me anytime of the day.

Director
Manufacturing Company

Service provided by TTR is an exceptional value.  I have been a part of three (3) different company accounting teams that has used TTR as a key resource for sales and local tax reporting.  TTR's service pays for itself by minimizing the liability associated with inaccurate filings due to incorrect rates or missed jurisdictions.  We think of TTR as an integral part of our Company's ERP and financial reporting strategy.  Obviously we feel very positive about our business relationship.

Controller
Medical Company

I went with TTR because they care about us.  I can feel it when I talk to them.  When we got on the phone they cared about us and our needs and it never felt like they just wanted to make money.  Thank you.  I admire your organization for the way you run it.

Director
Retail Company

There is literally NO comparison.  TTR wins hands down.  We use another tool to calculate our taxes and recently, based on information from TTR, went head-to-head with the other guys.  They ended up having to make a technical change as a result.  It was a sweet victory for us! We wouldn't have had knowledge or expertise on that subject if not for TTR.  TTR puts our finance team, sales team, and collection teams on the same page.  We are all reading from the same text & resource so there's less time spent guessing or "thinking" and more time spent on integrating the application of the law into our processes.  I am (as you can probably tell) a BIG fan! We used to keep a tax attorney on retainer but we haven't needed to use him in over 2 years - working on my third!

Associate
Manufacturing Company

This morning, when I opened and read the TTR Research Team answer to a question I had submitted, my immediate response was the same as usual: I love this company! I love the positive responses I receive from the entire team.  I feel like I ask more questions and need more help than any other TTR customer, but everyone I've worked with is patient and willing to take the time to help me use the website more efficiently and effectively.  When I have questions that require research, the team responds quickly and completely.  The answers are written in language easily understood by the average layperson.  I really feel as if the TTR team members care about our company and our success.

Manager
Medical Company

I'm a Tax Director and I've been working in tax for over 20 years.  TTR presents tax information in an easy-to-read, plain English format.  Our corporate tax team has used other websites and using them requires us to read a lot more than TTR - just to try and find an answer.  The other companies' websites have what they call explanations, but they are basically a copy-and-paste of the law itself – which does not make things easier to understand, it ends up taking a lot of time and that makes life stressful.  TTR is easy to understand and this helps remove so much stress.  TTR is truly life changing!

Director
Retail Company

I prefer TTR because there will often be a very specific item I'm looking for and they will (in many cases) have answered a question about it or actually call that item out, unlike when you are searching through statues and regulations.

Senior Director
Manufacturing Company

TTR is an excellent tool to get to the heart of the matter - in plain English - rather quickly.  This is true whether using a search or going through Explanations or other libraries.  Answers to many research questions are just that - answers - not simply copied sections of statutes, regulations, and guidance that often don't give a clear answer.  TTR is also well-organized and easy to use, and the explanations are very comprehendible ... you don't feel as though you need to read and re-read 'legalese' several times before you understand it.

Director
Manufacturing Company

TTR is much easier to maneuver through than any of the other products that I've used for sales tax.  The research engine is user friendly.  If I can't find something I send an email or call and I obtain what I need within a few hours.  The customer service with TTR doesn't even compare to the other vendors.  TTR's customer service was able to meet our deadline in advance of their scheduled distribution of year end 2016 sales tax updates and they answered our questions regarding the varying jurisdictions.

Director
Retail Company

It gives you answers in layman's terms.  Give you the legal rule, etc., but also spells it out in language the everyday person can understand.  And the guidance is broken down into topics/subjects used in everyday business.  There are so many topics to scroll thru, you eventually find the situation you are looking for.  Some of the other research programs, you have to have the exact word match, or you will not find anything on your topic.

Manager
Insurance Company

The staff are quick to respond, providing any necessary guidance whether its finding a specific answer on the website or assistance with a topic that I can't seem to find any information on.  If my contact is unable to assist me with my question, he finds the right person within TTR who can help.  Great customer service and great resources! TTR has saved me a ton of time researching tax issues.

Associate
Automotive Company

Another thing that I can say that stands out from other products we use is your customer service.  TTR is very responsive to any situation and the staff are not afraid to be on the phone.  Whenever I call for an issue I don't get a stupid machine to transfer me here or there.  An actual human picks up and greets me.  In today's age of technology it's a blessing to hear a human on the other end.

Manager
Technology Company

We've had a ton of tax questions and TTR has been a valuable resource.  I really appreciate the account representative's response time, and that of the TTR Support team.  They even changed an explanation after reviewing it with me!

Associate
Telecom Company

So far, everyone I've talked to or emailed at TTR has been very friendly and helpful.  TTR's researchers and account reps were especially helpful when I had more in-depth questions and they were very quick to respond.

Associate
Construction Company

I wanted to put in some compliments to my friends at TTR.  Our service representative is such a delight to work with and I appreciate the personal touch in our calls and review of the dashboard.  The research team is so promptly responsive whenever I send a technical question.  There are so many tax engines out there but most with very little substance.  Your recent Rooftop with Colorado is what sold my boss.  I'm currently on my 4th City and County of Denver sales and use tax audit and each time it is a dog fight and we always win.  The State of Colorado also kept coming but last time we knock their teeth out so they've left us alone for a while (knock on wood).  I truly appreciate my association with TTR.  It has been such a pleasant experience and I look forward to our continued successful relationship.

Manager
Services Company

I was very impressed with the research software.  I liked the fact that I did not have to keep reading and reading to get to the answer of taxability or not.  The answer was in the first sentence and saved me a lot of time.

Manager
Construction Company

I'm genuinely appreciative of the customer service at TTR.  Their people always make time to provide free training and information, even to a "little" company like us.  They make us feel like our business is important.

Vice President
Retail Company

The Answers feature makes TTR unique and sets them apart from other services.  The answers are clear and succinct.  I also like the rate feature - something that makes TTR different from other research platforms.

Associate
Technology Company

TTR is so much better than anything else.  I used other tools that can give you 10 answers, but they are all different – TTR is hands down better – consistent and more accurate for me as a Tax Manager.

Senior Manager
Manufacturing Company

I know I can find answers on other products, but I also know it's probably going to take me longer, and I appreciate that about TTR because it gets my focus back to the customer as soon as possible.  From saving my frequent OTMs, to a search that returns results broken down into categories, the website is designed to get me though my issue as soon as possible.

Director
Manufacturing Company

This is so cool and I'm thrilled to have this window to look in to and keep tabs on our compliance.  This seriously just made me a rock star with my boss.  (HA!) Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you Thank you!

Manager
Automotive Company

My experience with TTR/ECMS over the past few months has been phenomenal! The staff is fantastic—always ready to help and go that extra mile to make sure everything is done correctly, quick response and turnaround time on validations, making sure we are State compliant with exemption documentation! The website is very user friendly making it easy for us to check customer validation statuses and provide quick customer service on our end.  I'm looking forward to being able to quickly download documentation for State audits! I appreciate the team's willingness to reach out directly to our customers to guide them in submitting the right information.  TTR/ECMS is such a far cry from our previous vendor—I could go on and on commending the staff for such a job well done, but I'll sum it all up in two words—AWESOME TEAM!!

Senior Director
Retail Company

I would say the key for me was just having good solid reasons to justify the expense.  For us, TTR was more flexible than other online tax research services in being able to create spreadsheets and matrices.  Just explaining that worked for me.  Thanks.

Manager
Construction Company

I think that most VPs think that if you have a comprehensive research product, then you can get your sales/use research off of that.  That would work but it can be very time consuming and/or you may just want a "practical" answer for your particular fact pattern to find an answer for your question.  Having all of state and local tax report to me, I can tell you that customers / vendors / procurement waiting for a sales tax answer are not as patient as when you are doing research for other tax areas.

Director
Manufacturing Company

Other products may have SOME comparable features, but TTR truly stands out because everything you could possibly need from a tax resource is available in one convenient location.  My favorite thing about TTR is the comfort of knowing that if I have a question about the rules or regulations for a specific industry in a certain state, I will not only find my answer, I'll return to my customer fully confident that the answer I am providing is correct and can be substantiated with the proper documentation needed.

Manager
Technology Company

What I love most about TTR is their super helpful customer service and their prompt response times - you basically get a person to research something for you or at least guide you to the proper area on the website if you're having trouble finding something.  As a Tax Audit Manager for a retailer, I believe TTR is my "go-to" search engine for almost all of my research inquiries and questions because it is specifically helpful/tailored for retailers in many ways..

Manager
Retail Company

I just looked at the TTR report for changes to rates for May 1 and was pleasantly surprised.  It looks like you have 2 new reports: Simplified Early Change Report & Plain English Early Change Report.  Those are Great!! It makes it easy to see exactly what is changing! I think it will be especially helpful for those who are not as familiar with what kind of tax each state has.  Keep up the good work!

Senior Associate
Restaurant Company

Dang – Best Place to Work for 3 years in a row – that's awesome and somehow doesn't surprise me given my experience with TTR's people and customer service.  Looks like you take care of your customers like you take care of your people! Well done!

Associate
Energy Company

I work with a bunch of engineers.  I got my Six Sigma Lean Certification.  One of the things that slows down processes is picking things up and putting them down over and over again.  TTR can build efficiencies because it keeps things moving and reduces the amount of put-down & pick-ups.  It essentially reduces the bottleneck time.  When people say, "Oh I'm waiting for the answer from tax," I see that as somewhat of a failure on my part.  I should find ways to make the necessary evils of tax easier for the average person to deal with.  That is my job and that is how TTR fits in.  TTR saves us time by getting our processing folks quick answers so they can keep moving.  That way the tax team at the home office can keep doing what we do best, which is not sales tax!

Manager
Manufacturing Company

TTR is simplified but still all-inclusive.  Instead of having to research each individual states requirements and tax rates, TTR gives me a supportive environment to research my tax needs and gives me time back that I might have spent needlessly.

Manager
Automotive Company

Compared to other tax software, TTR is so much better, at least for what I need to do for the compliance part of my job.  I am still in the research stages with respect to taxability of services and products and this service is a God-send.

Associate
Consulting Company

What I love most about TTR is having everything I need in one place.  I don't have to go to multiple sites to find out the information I need on taxing issues and if I can't find something, I just ask! The customer service is unbeatable!

Senior Manager
Bank & Finance Company

There are many gaps in the tax decision making of tax automation software.  Unfortunately, we did not know about these gaps until after we bought the software.  TTR filled in these gaps for us and now we are finally automated.

Manager
Technology Company

TTR offers the best customer service in the industry, bar none, with immediate responses to time-sensitive questions, friendly follow-up to any concerns, and customized research matrices on demand - I just love TTR!

Senior Manager
Bank & Finance Company

I tried looking out there for a service that would give us what TTR offers for comparison.  I was not able to find anyone that offers TTR's kind of service.  There are several companies who do have some tax answers if you go to their website and search for certain things, but it is not even close to the amount of knowledge base that TTR has.  I found a similar company, and got a call from one of their people who asked a lot of questions about what we were looking for and then said that they could offer it and that someone in their sales team would be contacting me with more information.  This was about a month ago.  I have not heard from them so it is safe to discard them as they do not seem to have the kind of customer service that we get with TTR.  Long story short, I would not be able to compare apples to apples.  There is just nothing like TTR.  I am sold on it.

Associate
Manufacturing Company

TTR's diligence and commitment to getting right answers is what sets them apart from other tax websites that merely copy and paste laws into what they call ‘explanations.' TTR is truly BEST in CLASS.

Vice President
Retail Company

I have said it before and I will say it again and again, I have never, ever worked with a company that is as personable and outstanding in customer service and over the top as each and every one of you!!!!

Manager
Technology Company

TTR is great for quick answers, and great for going deeper as well.  Support is excellent also, as my sales account person goes out of her way to ensure that I am using TTR to maximize its effectiveness.

Senior Manager
Manufacturing Company

I love the fact that you can pick up the phone and actually talk to a "live" person who actually cares about your problems and concerns.  As far as I am concerned, there is no other Sales Tax software.

Manager
Construction Company

Products

Tax Answers Product Crest

taxAnswers

Every item that can be bought or sold has a tax answer, and we have them all – without all the complicated legal jargon.

Learn More

Tax Laws Product Crest

taxLaws

Get access to hundreds of thousands of Statutes, Regulations, Cases & Agency Guidance across the United States.

Learn More

Right Rates Product Crest

rightRates

The only tax rate tool that gives you a rate right down to an exact street address.  With full legal support.

Learn More