Providing Answers and Advice by Telephone Not a Taxable Service in Kansas

Friday, April 18th, 2014


The Kansas Department of Revenue ("Department") recently ruled that providing advice and answering questions over the telephone was not a taxable service.

The taxpayer sold services for healthcare providers. These services consisted of providing qualified staff to give advice and answer patient questions over the phone. As part of these services, the taxpayer received, answered, and transferred phone calls.

Kansas taxes sales of enumerated services, including telephone answering services. Sales of non-enumerated services are not subject to tax. Medical advising and consulting services are not enumerated services.

The Department ruled that the taxpayer's services were not subject to tax. The taxpayer's services went beyond merely receiving, transferring, and answering phone calls. The service was therefore not a taxable enumerated service.

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Transaction (buying or selling things), Tax (the tax on this activity), Resources (our people, our website, our support services) - TTR, Inc.

TTR has a website that companies subscribe to and use daily. This website provides a list of everything that can be bought or sold in the U.S. It provides simple answers to whether buying or selling these items is taxable (subject to a sales tax or other tax), and it provides all the legal authority to support these tax answers.

TTR likes to keep things simple and fun, which is why it has great people who provide help to clients on any support questions they have about transaction tax issues.

Please visit TTR on the web at or call 866.578.8193.

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