Help Desk and Call Center Services No Longer Taxable in Pennsylvania

Wednesday, November 29th, 2017

 
 
Close-up of call center employee with headphones on desk.
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Pennsylvania
Technology

Pennsylvania recently amended a law regarding support services related to canned software. The updated law specifically excludes separately stated help desk and call center support services.

Pennsylvania taxes sales of tangible personal property. Tangible personal property is defined to include canned computer software and the related maintenance, updates, and support. Before the change, the law had been interpreted to include help desk and call center support services.

The law change was enacted to exclude separately stated help desk and call center support services from the definition of tangible personal property. As a result, these services are no longer taxable.

https://www.ttrus.com/Help Desk and Call Center Services No Longer Taxable in Pennsylvania


About TTR

Transaction (buying or selling things), Tax (the tax on this activity), Resources (our people, our website, our support services) - TTR, Inc.

TTR has a website that companies subscribe to and use daily. This website provides a list of everything that can be bought or sold in the U.S. It provides simple answers to whether buying or selling these items is taxable (subject to a sales tax or other tax), and it provides all the legal authority to support these tax answers.

TTR likes to keep things simple and fun, which is why it has great people who provide help to clients on any support questions they have about transaction tax issues.

Please visit TTR on the web at www.ttrus.com or call 866.578.8193.

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